Policies
BOOKING PROCESS
In order to make sure that your booking process runs well please take some time to read the procedures below and stick to these policies when booking with us.
In order to confirm your booking we will need the following information:
- Dates of travelling and course
- Type of accommodation (with basis)
- Type of course (and any additional requirements)
- Upon receiving this information we will check for availability. As soon as we find availability we will inform you together with a quotation of the total.
- Once flight details have been sent and the booking is confirmed, a 25% deposit is required to be settled at least 4 weeks before arrival. The rest of the balance can be settled at the school. If the deposit is not received the booking is automatically considered as cancelled.
Booking guidelines apply unless a specific agreement is made between the school and a client booking. Special conditions for bookings will always be taken into consideration.
Payments:
All deposits or payments or form of money transfer must be made through bank transfers to the details below.
HSBC Bank Malta Plc.
St.George's Road, St.Julian's - Malta
Swift code : MMEB MT MT
Account : Charisma Travel Ltd.n. 000 20 344 60001
IBAN MT81MMEB44026000000002034460001
VAT Number: MT 1140-7334
Booking prices and rates are always quoted in Euro currencies.
Booking your English language course:
You can submit your application for booking by clicking on the application menu, entering your details and click submit. We will then receive your application and start the processing. Should you wish to cancel your booking in this period, you can do this and no charges are incurred. Once we receive the flight details we would then require a deposit which is not refundable should the booking be cancelled.
Accommodation:
Kindly note that accommodation can never be booked directly through our website as we must first double check for availability. Feel free to contact us should you require any accommodation request.
Security & Privacy Policy:
ECS promises to protect all of your personal information. We understand and respect the need to keep your information private and all details that are received are kept for solely booking references only. All information fields that are listed on our application form are there just to ensure that your booking is processed up to your specifications and that we can satisfy all your requests.
Cancellation Policy:
Should you wish to cancel your booking, the following charges will apply:
- Cancellation 15 days before date of arrival - None
- Cancellation 7 - 14 days before date of arrival - 30%
- Cancellation 4 - 6 days before date of arrival - 50%
- Cancellation 1 - 3 days before date of arrival - 70%
No shows will have a full cancellation fee which is 100% of the services
Placement Test:
New students will be given a placement test on their first day. The results of this test will determine the level of English of the student and which class is the most suitable. The online test available on the website is for indicative purposes only. All new students are expected to be at the school at 08:00 in summer time and 08:30 in winter time on the first day of school.
Lesson Timetables:
All courses run from Monday to Friday. These are the time tables for the lessons:
- 20 session courses – 09:00 to 12:30
- 30 session courses 09:00 to 14:30
- Private tuition does not have a fixed time table as the client can select the preferred time for tuition together with the teacher.
- At 10:30 students have a coffee break and at 12:30 lunch break (in the case of 30 session courses).
Accommodation:
We offer various kinds of accommodation:
- Host family Accommodation
- Hotel Accommodation
- Self catering apartments
- School residence.
All kinds of accommodation except the school residence and self catering apartments can be selected with the choice of Breakfast (BB), Halfboard (HB) or Fullboard (FB). Half Board generally means Continental Breakfast and Set Menu Dinner and Full Board generally means Continental Breakfast, Packed Lunch and Set Menu Dinner.
Complaints Procedure:
f at any time during their stay students are not happy with anything, they are to contact the Reception or directors office. Mid stay evaluation forms are given in order to collect feedback from students as well as an end of stay form. We reserve the right to ignore any complaint once the student has left the island and has not mentioned anything to the administration about this during their stay.
Expulsion:
It is expected that all students behave in an educated and disciplined manner towards all members of the staff including host Family and other students at all times. We reserve the right to ask any student who does not adapt with any of the above to leave. Should this happen, no kind of refund will be given and any extra charges incurred will be charged to the student.
Loss of Property/Insurance:
In the eventuality of any property gone missing either being lost or stolen we will offer our full support to the student. However we are not responsible for any of these items missing and all property of students are solely up to their responsibility. We always advise to seek travel insurance together with the trip just in case something of the kind occurs.
Reduced Hours:
If only one participant, sessions will be reduced to:
10 for General & Special – 20 for intensive.
Public Holidays 2013:
- The school is closed & no courses are run on the following dates. Private tuition will be made up for:
- 19.03 29.03 01.05 07.06 15.08 13.12 Christmas Holidays - 23.12 -03.01.14
Transfers:
It is important that students inform us of the exact flight itineraries for the arrival and departure transfers in order for us to be able to organize all efficiently. We are not responsible if any student does not give correct details and should experience any problems. In the eventuality of such problems we will offer our help but there is an extra charge due to the fact that the student has sent the incorrect details.
Host Family accommodation
Our ultimate goal is to give students an international experience when learning English in Malta. Staying in a Maltese Host Family with other students from different parts of the world is an integral part of a language course. Living with other people can only work if there are standards and a level of acceptable behaviour towards the Family and other students.
In order for this to happen, students must respect certain guidelines when deciding to stay in a host family.
Host Family Accommodation is always within a walking distance of about 20 to 25 minutes from school. We will always try our best to offer host Family that are as close as possible to the school. A profile of your Host Family will be sent upon confirmation.
Students can book single, twin or triple rooms.
Students booking a shared room will be placed with a student of the same sex regardless of nationality. Students can of course select the preferred nationality to share the room with, however this is to be confirmed.
Only students who are 18 years of age and older, are allowed to share a room with a student of the opposite sex, when booking a shared room together.
tudents staying in a host family can also choose their meal basis.
Breakfast Basis includes continental breakfast.
Half Board Basis includes breakfast and evening meal.
Full Board Basis includes breakfast, packed lunch and evening meal.
everages will only be provided by during meal times.
Breakfast that will be provided by Family includes some of these items fruit juice, cereal, fresh bread or toast, jam or marmalade and a hot drink such as coffee, tea, or hot chocolate.
Dinner consists of a warm main course, dessert, and a drink.
Each student over 18 years of age will be given a house key. It is the student’s responsibility for returning the key at the end of the stay and if during the stay the key is lost, the student must incur the expenses for replacement.
Students are expected abide by the Host Family rules at all times.
Students who cause any damages to furniture or other parts of the home are responsible for this.
We highly recommend students to take care of their possessions while staying in host Family. It is important to note that other sharing students will be in the house and its always a good idea to keep all valuables locked up in the suitcase. Should any items go missing, the student is to report this immediately to us.
It is strictly forbidden for students to invite other people over to the Host Family’s home without informing the host family.
ECS policy & guidelines - All information is given in English language and all contractual agreements for booking reservations are conducted in English
